Customer Care Representative
Job Summary
Providing exceptional customer service, the full-time remote Customer Care Representative will assist customers with disability and leave management claims, ensuring they receive the support needed to rebuild their lives after unexpected events.
Key responsibilities
- Initiate claims and provide exceptional customer service according to best practices
- Promote digital self-service capabilities to enhance customer experience
- Utilize multiple computer applications to accurately document claim information
Required qualifications
- Demonstrated background in customer service, call center, insurance, retail, or a related field
- Ability to work in a fast-paced environment while navigating multiple programs
- High School Diploma or equivalent experience required
- Spanish bilingual skills are a plus
- Commitment to the training and work schedule is essential
Complete Job Description
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