Customer Care Representative

Job Summary

Working full-time in a remote capacity, the Customer Care Representative will manage inbound calls, schedule patient appointments across multiple specialties, and provide exceptional customer service while adhering to departmental standards.

Key responsibilities

• Schedule patient appointments and recommend physicians based on individual criteria for over 500 providers
• Obtain, verify, and update patient information while maintaining confidentiality and adhering to call quality standards
• Identify and coordinate required medical tests and manage patient account upgrades, including insurance and demographics

Required qualifications

• High School Graduate/GED required
• 1+ year of healthcare experience required
• EPIC system experience preferred
• 2 years of customer service experience preferred
• Ability to organize and perform multiple tasks promptly required