Customer Care Representative

Job Summary

Working full-time remotely, the Customer Care Representative will manage inbound calls in a centralized access center, schedule patient appointments across multiple specialties, and ensure excellent customer service while adhering to departmental standards from 11:30 am to 8:00 pm EST.

Key responsibilities

• Schedule patient appointments and recommend physicians based on individual scheduling criteria for over 500 providers
• Obtain, verify, and update patient information while maintaining confidentiality and adhering to policies
• Achieve departmental call standards, maintaining a high call quality threshold and customer satisfaction rates

Required qualifications

• High School Graduate/GED required
• 1+ year of healthcare experience required
• EPIC system experience preferred
• 2 years of customer service experience preferred
• Familiarity with medical terminology preferred