Customer Care Representative

Job Summary

To ensure superior service delivery, the full-time Customer Care Representative will manage order intake and customer inquiries while collaborating with various internal teams in a remote work environment.

Key responsibilities

• Process and manage customer orders from receipt to invoicing, ensuring timely responses to inquiries
• Monitor customer orders and service levels, implementing improvements to enhance customer satisfaction
• Support customer needs through cross-functional collaboration and maintain strong partnerships with clients

Required qualifications

• 2-3 years of customer care or related experience; a college degree is preferred
• Six Sigma Certification is a plus
• Proven ability to implement process improvements to enhance service levels
• Demonstrated autonomy in decision-making based on data analysis
• Ability to maintain professionalism under stress and exhibit strong organizational skills