Customer Care Representative

Job Summary

Collaborating with various departments, the full-time Customer Care Representative will manage order intake and provide exceptional service to customers remotely, ensuring efficient account operations and addressing inquiries related to orders and invoicing.

Key responsibilities

• Process customer orders from receipt to invoicing through various communication channels
• Respond to customer inquiries regarding order status, service requests, and pricing in a timely manner
• Monitor customer orders and implement improvements to enhance service levels and account management

Required qualifications

• 2-3 years of customer care or related experience
• College degree preferred; Six Sigma Certification is a plus
• Proven ability to implement process improvements to enhance service levels
• Demonstrated independent decision-making skills with data-driven analysis
• Ability to maintain professionalism under stress and manage multiple tasks effectively