Customer Care Representative

Job Summary

Working remotely in a full-time capacity, the Customer Care Representative will manage inbound calls, schedule patient appointments across multiple specialties, and ensure high-quality customer service from 11:30 am to 8:00 pm EST.

Key responsibilities

• Schedule patient appointments and provide accurate recommendations for physicians based on individual criteria
• Obtain, verify, and update patient information while maintaining confidentiality and adhering to department standards
• Achieve call quality and customer satisfaction targets while navigating multiple applications during patient interactions

Required qualifications

• High School Graduate/GED required
• 1+ year of healthcare experience required
• EPIC system experience preferred
• 2 years of customer service experience preferred
• Knowledge of medical terminology preferred