Customer Care Representative
Job Summary
Working remotely, the full-time Complex Customer Care Representative will manage telephone inquiries regarding billing and patient accounts, providing excellent customer service while adhering to HIPAA standards and productivity goals.
Key responsibilities
- Receive and direct telephone calls, addressing patient inquiries or escalating as necessary
- Document account activity and new insurance information accurately within the system
- Consistently meet productivity standards while handling a high volume of calls and supporting management staff
Required qualifications
- High School Diploma / GED or equivalent work experience
- At least 2 years of experience in a customer service call center or high-volume call environment
- Proficiency in navigating Windows PCs and learning complex computer systems
- Ability to work full-time with flexible 8-hour shifts between 07:55am - 04:35pm PST, Monday - Friday
Complete Job Description
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