Customer Care Representative

Job Summary

Providing compassionate support to callers, the full-time Customer Care Representative will manage billing inquiries and resolve complex healthcare concerns in a remote setting, handling up to 70 calls daily while maintaining compliance with regulations.

Key responsibilities

• Answer a high volume of calls, evaluating and responding to billing inquiries with clear explanations
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations while navigating the Quest Billing System and tracking patient contacts

Required qualifications

• 1+ years of call center experience handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting addressing customer health care concerns
• Knowledge of healthcare claims billing and eligibility processes
• Proficient in translating complex healthcare terminology into understandable instructions
• High school diploma or GED; must be 18 years or older