Customer Care Representative

Job Summary

Making outbound calls, the full-time Customer Care Representative will provide information and education regarding program features and requirements while working remotely.

Key responsibilities

• Gather and verify demographic information from callers
• Document calls accurately and submit reporting to management
• Identify barriers experienced by callers and resolve issues, including escalating crisis calls

Required qualifications

• High school diploma or equivalent; Associate's degree preferred
• 1+ years of customer service, data entry, or call documentation experience, preferably in a healthcare environment
• Basic knowledge of Microsoft Applications
• Previous call center experience preferred
• Bilingual in Spanish preferred