Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative for a US remote opportunity.

Key Responsibilities:

• Analyze, validate, and respond to client queries, issues, or requests in a timely and accurate manner
• Escalate issues to higher levels of support as needed and set customer expectations for follow-up and resolution
• Work collaboratively across multiple teams to resolve customer-reported issues

Required Qualifications:

• Strong customer service acumen demonstrated in an IT solutions environment
• Intermediate understanding of SQL databases and XML-based web services
• Proven ability to handle defined periods of stress with professional poise
• Ability to communicate clearly both orally and in writing with teammates, management, developers, and clients
• Ability to handle multiple clients and open issues