Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities:

• Answer and respond to calls, emails, and chats; make outbound calls as necessary
• Research and provide resolution to inquiries from members, providers, pharmacies, and employer groups
• Document call information, enter data accurately, and maintain confidentiality of patient and proprietary information

Required Qualifications:

• High School Diploma or General Education Degree (GED)
• Bachelor's Degree in Pharmacy Technician or related field
• Certified, Licensed or Registered Pharmacy Technician preferred
• Experience in customer service and call center
• Understanding of Fair Chance Act and New Jersey Law Against Discrimination (LAD)