Customer Care Resolution Specialist

Job Summary

To enhance patient experiences, the remote Customer Care Resolution Specialist will resolve complex service issues with empathy and precision, collaborating across teams to ensure timely and effective solutions while maintaining compliance and operational excellence.

Key responsibilities

• Respond to escalated patient, provider, and partner concerns with professionalism and accountability
• Investigate service issues, identify root causes, and coordinate with internal teams for resolutions
• Maintain accurate documentation of interactions and collaborate cross-functionally to support DME order fulfillment

Required qualifications

• 2+ years of experience in customer service, patient support, or service recovery, preferably in DME or healthcare
• Experience handling escalated customer concerns with professionalism and empathy
• Proficiency with Microsoft Office and ability to learn internal systems quickly
• Strong organizational skills and attention to detail in a fast-paced environment
• A proactive mindset focused on improving customer and patient experiences