Customer Care Sales Advisor

Job Summary

Working remotely in a full-time capacity, the Customer Care Sales Advisor I will assist customers with billing inquiries, service scheduling, and product changes while blending service and sales skills to build trust and resolve issues effectively.

Key Responsibilities

• Learn and apply retention sales and customer care concepts to assist customers effectively
• Respond to inbound inquiries, providing personalized communication and addressing customer needs
• Utilize telephone-based selling skills to build rapport, negotiate services, and meet sales activity goals

Required Qualifications

• High School Diploma or GED
• Ability to ask fact-finding questions to identify customer solutions
• Demonstrated patience and professionalism in customer interactions
• Working knowledge of Cable One products and services
• Ability to remain composed and empathetic in high-pressure situations