Customer Care Sales Advisor

Job Summary

As a full-time remote Customer Care Sales Advisor I, the successful candidate will assist customers with billing inquiries, service scheduling, and product changes while building trust through empathetic communication and resolving complex issues to retain customers and match their needs with appropriate services.

Key Responsibilities

• Learn and apply retention sales and customer care concepts while performing entry-level sales and support tasks
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized communication and resolving issues
• Utilize telephone-based selling skills to build rapport, negotiate household spend, and meet or exceed sales activity goals

Required Qualifications

• High School Diploma or GED
• Working knowledge of Cable One products and services
• Ability to ask fact-finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Ability to remain composed and empathetic in high-pressure situations