Customer Care Sales Enablement Manager
Job Summary
Leading the Learning & Development and Quality Assurance functions, the full-time remote Customer Care Sales Enablement Manager will translate business strategies into actionable training and quality initiatives, ensuring frontline teams are equipped to enhance customer experiences and operational performance.
Key Responsibilities
- Partner with leadership to align training and quality initiatives with business goals and customer experience priorities
- Design and deliver training programs that improve employee performance and support organizational readiness for changes
- Oversee the Quality Assurance program, identifying trends to drive coaching and process improvements that enhance customer satisfaction
Required Qualifications
- Bachelor's degree in business, marketing, or a related field
- 7-9 years of experience in enablement, learning, customer success, or related areas
- Proven experience in leading training, quality, and knowledge management programs
- Demonstrated success in developing high-performing teams through effective leadership and coaching
- Strong proficiency with CRMs and learning management systems
Complete Job Description
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