Customer Care Sales Specialist
Job Summary
To enhance customer relationships, the full-time remote Customer Care Sales Specialist will deliver comprehensive support by resolving inquiries, recommending products, and identifying upsell opportunities while maintaining accurate account documentation.
Key responsibilities
- Deliver high-quality end-to-end customer support by resolving inquiries and billing issues
- Act as a trusted advisor to uncover customer needs and recommend appropriate solutions
- Identify upsell and cross-sell opportunities to enhance customer experience and value
Required qualifications
- High school diploma or equivalent
- 1-2 years of customer service or call center experience
- Experience supporting business-level (B2B) customers is preferred
- Proficiency with CRM and billing systems, including Salesforce and ACP
- Ability to calculate figures such as discounts and percentages
Complete Job Description
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