Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist, Digital Channels.

Key Responsibilities

• Manage and respond to customer inquiries across various digital and social platforms
• Troubleshoot and resolve basic technical and product issues through written communication
• Identify trends and customer sentiment from digital channels and share insights with internal teams

Required Qualifications

• Empathetic and accountable approach to customer care
• Strong written communication skills, able to convey technical concepts clearly
• Comfortable engaging with customers in public-facing digital spaces
• Highly organized and able to manage multiple conversations across platforms
• Proactive self-starter eager to learn about products and internal systems