Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide exceptional service and support to customers in a remote setting.

Key Responsibilities

• Assist customers with inquiries and transactions while maintaining knowledge of policies, procedures, and banking regulations
• Facilitate service requests and ensure resolution by coordinating with operational teams
• Engage in proactive sales conversations to support customers' financial health and achieve sales goals

Required Qualifications

• High School Diploma or equivalent
• 2 or more years of customer service experience
• Proficiency in using a computer with MS Windows
• Ability to maintain compliance with regulations and internal policies
• Strong understanding of bank products and federal banking regulations