Customer Care Specialist

Job Summary

To support a growing customer care team, the full-time Customer Care Specialist will manage incoming customer requests, provide accurate information on services, and maintain records while working remotely.

Key responsibilities

• Respond to customer inquiries and provide information on fees and services
• Maintain precise records of all customer communications and manage escalations as needed
• Assist customers with website navigation and troubleshoot issues for technical support

Required qualifications

• High school diploma or GED required; experience in a customer service phone environment preferred
• Proficiency with Microsoft Office Suite and willingness to learn organizational systems
• Excellent written and oral communication skills; experience with chat tools is a plus
• Demonstrated knowledge of higher education or experience in an academic or nonprofit setting preferred
• Ability to perform basic mathematical operations