Customer Care Specialist

Location: Remote
Compensation: Hourly
Staff Reviewed: Wed, Mar 27, 2024
This job expires in: 5 days

Job Summary

A company is looking for a Customer Care Specialist.

Key Responsibilities:
  • Handle customer inquiries, complaints, and disputes related to mortgage loans
  • Coach borrowers on repayment options and workout solutions
  • Ensure compliance with CFPB guidelines and resolve customer issues promptly

Required Qualifications:
  • Experience in a high-volume, fast-paced environment
  • Knowledge of mortgage industry practices and procedures
  • Proficiency in MSP and MS Office Suite
  • History of reliable attendance
  • High school diploma or equivalent required, bachelor's degree preferred

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