Customer Care Specialist

Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Jun 05, 2024
This job expires in: 18 days

Job Summary

A company is looking for a Customer Care III in the Mountain and Pacific Time Zones.

Key Responsibilities:
  • Responds to phone, email, and chat customer inquiries
  • Triages & assesses inquiry root cause to determine effective resolution and or response
  • Builds immediate rapport with the customer and achieves strong customer satisfaction

Required Qualifications:
  • High School degree required
  • Two-year Associate Degree, bachelor's degree, or equivalent work experience in Customer Service and insurance industry preferred
  • 2-3 years of Call Center experience preferred
  • Internet speed at a minimum of 50 Mbps download /10Mbps upload with a hard-wired connection
  • Insurance, Dental, or Disability experience is a plus

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