Customer Care Specialist

Job Summary

A company is looking for a Customer Care III in the Mountain and Pacific Time Zones.

Key Responsibilities:

• Responds to phone, email, and chat customer inquiries
• Triages & assesses inquiry root cause to determine effective resolution and or response
• Builds immediate rapport with the customer and achieves strong customer satisfaction

Required Qualifications:

• High School degree required
• Two-year Associate Degree, bachelor's degree, or equivalent work experience in Customer Service and insurance industry preferred
• 2-3 years of Call Center experience preferred
• Internet speed at a minimum of 50 Mbps download /10Mbps upload with a hard-wired connection
• Insurance, Dental, or Disability experience is a plus