Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist.

Key Responsibilities:

• Provide world-class customer service on every customer contact
• Handle and resolve customer inquiries and complaints efficiently
• Mentor and guide other members of the Customer Care team when needed

Required Qualifications:

• Ability to multi-task and switch between communication channels effectively
• Customer-centric attitude with a focus on providing exceptional service
• Proficiency in Microsoft Office Suite and experience with salesforce.com is a plus
• Flexibility to adapt to changing work environments and customer needs
• Process compliance and adherence to department policies for customer support