Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to join their team in a remote capacity.

Key Responsibilities

• Communicate with customers to address their problems and concerns
• Report issues to relevant teams, including account managers and technical specialists
• Coordinate and monitor the problem-solving process, ensuring feedback is received from clients and teams

Required Qualifications

• Proficiency in English at an Upper-Intermediate or Advanced level
• Resilience under pressure
• Familiarity with Microsoft Office and Google Docs
• A keen appetite for learning and self-improvement
• Flexibility to work in rotating shifts (morning, evening, and night)