Customer Care Specialist
Location: Remote
Compensation: Salary
Reviewed: Wed, Apr 09, 2025
This job expires in: 12 days
Job Summary
A company is looking for a Customer Care Specialist to provide frontline support for clients in a fully remote role.
Key Responsibilities
- Resolve customer tickets within a 4-hour SLA using ticketing systems
- Analyze data and identify root causes for customer issues
- Develop technical knowledge related to tax regulations and troubleshooting
Required Qualifications
- Experience in remote customer service (phone, email, chat)
- Familiarity with reporting tools like HubSpot, Make, and Google Suite
- Understanding of APIs and third-party application troubleshooting
- Experience or knowledge of sales tax or VAT is a plus
- Ability to navigate technical complexities and follow documentation
COMPLETE JOB DESCRIPTION
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Company Overview
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