Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide support to customers using medical alert devices.

Key Responsibilities

• Answer incoming calls and assist customers with product, billing, and account inquiries
• Guide customers through troubleshooting and effectively using products and services
• Document conversations and maintain accurate customer records

Required Qualifications

• 2+ years of customer service or call center experience
• High school diploma required; associate or bachelor's degree preferred
• Proficient in computer use with multitasking abilities
• Professional and enthusiastic demeanor with a passion for customer service
• Effective active listening and organizational skills