Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to manage customer interactions and improve service processes.

Key Responsibilities

• Field customer calls and complaints, providing prompt and effective resolutions
• Collaborate with vendors and internal teams to drive timely resolutions for customers
• Identify process gaps and work with management to implement improvements

Required Qualifications

• Bachelor's degree in business or related field with 5+ years of work experience, including 3+ years in customer service roles
• Experience with process improvement and efficiency gains
• Ability to manage multiple tasks and work independently in a fast-paced environment
• Team-oriented approach to collaboration with internal and external stakeholders