Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist.

Key Responsibilities

• Handle inbound customer calls regarding mortgage servicing questions and concerns, ensuring compliance with CFPB guidelines
• Initiate contact with borrowers experiencing early delinquency and recommend retention solutions
• Assist with loan servicing website and mobile app issues, including payment processing and account access

Required Qualifications

• At least 1 year of experience in a mortgage servicing call center, preferably using Black Knight's Mortgage Servicing Platform (MSP)
• High school diploma or equivalent required; bachelor's degree preferred
• Ability to work a flexible schedule, including some weekends
• Must pass a background investigation
• History of reliable attendance and ability to meet performance standards