Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist for their Global Customer Support Team.

Key Responsibilities

• Assist users with billing-related inquiries through phone, live chat, and email
• Provide accurate support, resolve payment issues, and process refunds or credits
• Ensure a seamless customer experience across multiple communication channels

Required Qualifications

• Proficiency in billing and math to understand invoices and resolve discrepancies
• Ability to multitask and handle multiple conversations simultaneously
• Technical proficiency with CRM systems and payment processing tools
• Willingness to work from 10 am to 6 pm or 11 am to 7 pm EST, Monday to Friday
• Adaptability to navigate billing systems and troubleshoot issues effectively