Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide personalized experiences for customers in a remote setting.

Key Responsibilities

• Build rapport with customers and resolve requests on first contact
• Educate customers about their annuity contracts
• Utilize multiple systems to meet service level goals and objectives

Required Qualifications

• 1+ year of customer service experience or an undergraduate degree in lieu of experience
• High School Diploma or GED
• Ability to work any 8-hour shift between 8am-8pm Eastern Time, Monday-Friday
• Wired high-speed internet required (no Wi-Fi)
• 8 weeks of paid virtual training