Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist (Asia-Pacific).

Key Responsibilities

• Assist members via live chat, email, and phone
• Address inquiries, resolve issues, and provide clear explanations
• Identify opportunities to enhance customer experience proactively

Required Qualifications

• Excellent English language skills (written and spoken)
• Ability to work independently and demonstrate problem-solving skills
• Availability to work weekends (shifts between 4 and 8 hours) and up to 20 hours per week
• Experience in insurance, customer service, or healthcare is a plus
• Comfortable working within Asia-Pacific time zones