Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide assistance to members and providers regarding programs, policies, and procedures.

Key Responsibilities

• Answer incoming calls related to eligibility, benefits, claims, and authorization of services
• Resolve customer administrative concerns and assist in claim resolutions as the first line of contact
• Document customer interactions and provide information regarding in-network and out-of-network reimbursement rates

Required Qualifications

• High School diploma or GED required
• No prior experience necessary
• Must be eligible to work in the United States without a work visa
• Flexible in scheduling and comfortable with change
• Proficient typing skills (average 35+ WPM) and ability to navigate various computer platforms