Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide support to customers and manage claim-related inquiries.

Key Responsibilities

• Provide telephone service and assistance to customers and claim-related parties
• Enter and maintain required claim information in the company system
• Meet call volume goals and follow escalation guidelines

Required Qualifications

• High School Diploma or Equivalent; higher education preferred
• 2+ years of customer service experience preferred
• Bilingual abilities (Spanish) are a plus