Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist who is results-driven and focused on enhancing customer satisfaction.

Key Responsibilities

• Respond to customer inquiries across various channels while meeting resolution targets and service level agreements
• Moderate online communities, ensuring adherence to guidelines and fostering positive engagement
• Produce community feedback reports and identify actionable insights for cross-functional teams

Required Qualifications

• 2+ years in a customer-facing support or communications role
• Experience managing social channels or online customer communities
• 1+ years of experience with a CRM platform, preferably Zendesk
• Organized and detail-oriented with the ability to navigate multiple tools
• Passion for healthy living and enhancing customer experiences