Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to serve as the primary point of contact for customers with existing loans.

Key Responsibilities

• Handle inbound calls regarding mortgage servicing questions and concerns, ensuring compliance with guidelines
• Initiate contact with borrowers experiencing early delinquency to discuss solutions
• Assist borrowers with loan servicing website and app issues, including payment processing and account access

Required Qualifications

• 5+ years of experience in a mortgage servicing call center using Black Knight's Mortgage Servicing Platform (MSP)
• High school diploma or equivalent required; bachelor's degree preferred
• Ability to work a schedule that includes some weekends
• Must pass a background investigation
• Extensive knowledge of mortgage industry laws, rules, and regulations