Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I who must live in Ohio.

Key Responsibilities

• Assist members/beneficiaries or providers with routine service inquiries, including claims processing and eligibility inquiries
• Ensure compliance with HIPAA and other regulatory requirements while maintaining accurate documentation of communications
• Build relationships with members or providers by providing quality customer service and resolving open issues in a timely manner

Required Qualifications

• High School Diploma or equivalent is required
• Two years of customer service experience is preferred
• Experience in a call center environment is preferred
• Proficiency in a Windows environment
• No specific licensure or certification is required