Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist (Level 1) for the West Coast.

Key Responsibilities

• Provide customer support via phone, webform, and chat, ensuring clear and empathetic communication
• Identify customer issues and determine appropriate solutions while meeting performance expectations
• Collaborate with team members to improve processes and enhance customer experience

Required Qualifications and Education

• Bachelor's Degree in relevant fields or equivalent experience
• 0-1 year of customer service experience, preferably in healthcare or wellness
• Proficient with technology platforms; quick learner of new systems
• Self-motivated and adaptable, able to manage workload independently
• Flexible to work core business hours and varied shifts as needed