Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to manage customer orders and ensure timely communication and fulfillment.

Key Responsibilities

• Ensure accurate and timely order entry and acknowledgment to customers
• Communicate order status proactively and manage customer expectations
• Identify process improvement opportunities to enhance customer service efficiency

Required Qualifications

• Bachelor's Degree preferred in Management, Sales, Marketing, or Supply Chain
• 3-5 years of experience in customer service in a fast-moving consumer or manufacturing environment
• Proficiency in data gathering, analysis, and interpretation
• Experience with JDE/Cognos/Tableau is a plus
• Proficient in Microsoft Excel and related Office applications