Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist responsible for servicing customer orders on-time and in-full.

Key Responsibilities

• Ensure timely and accurate order entry and acknowledgment
• Communicate order status proactively to customers and manage expectations
• Identify and implement process improvements for order fulfillment

Required Qualifications

• Bachelor's Degree preferred in Management, Sales, Marketing, or Supply Chain
• 3-5 years of experience in customer service within a fast-paced consumer or manufacturing environment
• Proficiency in data gathering, analysis, and interpretation
• Experience with JDE/Cognos/Tableau is a plus
• Proficient in Microsoft Excel and related Office applications