Customer Care Specialist

Job Summary

A company is looking for a Customer Care & Engagement Specialist.

Key Responsibilities

• Respond to customer service inquiries via Zendesk and collaborate with call center representatives
• Engage with the community on social media, addressing inquiries and escalating sensitive issues as needed
• Participate in regular check-ins to review customer issues and assist with drafting response templates

Required Qualifications

• High school diploma or equivalent; college degree preferred
• 1-2 years of related experience, preferably in phone customer service
• Proficient in Microsoft Word, Excel, Google Suites; experience with Zendesk is a plus
• Familiarity with social media tools and platforms
• Comfortable using computers and standard office equipment