Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide exceptional service and support to customers in a remote setting.

Key Responsibilities

• Assist customers with inquiries and transactions through effective listening and problem resolution
• Facilitate service requests and ensure customer needs are met by liaising with operational teams
• Maintain compliance with regulations and policies while promoting proactive sales conversations

Required Qualifications

• High School Diploma or equivalent
• 2 or more years of customer service experience
• Proficiency in using a computer with MS Windows
• Ability to work in a fully remote environment with a minimum internet speed of 100 Mbps
• Knowledge of federal banking regulations and internal policies