Customer Care Specialist

Job Summary

A company is looking for a Specialist - Customer Care (Remote).

Key Responsibilities

• Research and resolve high-profile customer complaints, including those related to flight incidents and disabilities
• Document and address cases properly, ensuring compliance with audit and regulatory mandates
• Provide support and guidance to team members and collaborate with other organizations to improve customer experience

Required Qualifications

• Bachelor's degree or 4 years of relevant work experience
• 2+ years of operational or contact center experience
• Proficiency in EZR/Shares
• Ability to work independently and collaboratively in a team environment
• Must be legally authorized to work in the United States without sponsorship