Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I to assist members and providers with routine service inquiries.

Key Responsibilities

• Resolve routine service inquiries related to claims processing, member benefits, and eligibility
• Ensure compliance with HIPAA and other regulations while maintaining accurate documentation
• Build relationships with members and providers by delivering quality customer service

Required Qualifications

• High School Diploma or equivalent is required
• Two years of customer service experience is preferred
• Experience in a call center environment is preferred