Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist who will handle customer service duties via phone, email, and chat.

Key Responsibilities

• Handle customer inquiries and complaints professionally, escalating issues as needed
• Document and resolve incoming and outgoing calls from the Customer Service Line
• Update records in the database and conduct customer satisfaction surveys post-installation

Required Qualifications

• High school diploma or GED with one to two years of related customer service experience
• Knowledge of computer workstations and software including databases and spreadsheets
• Ability to perform basic mathematical calculations
• Ability to follow written and oral instructions effectively
• Ability to manage time efficiently and prioritize work activities