Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I (Remote).

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide Tier 1 support by addressing standard and recurring issues, and document customer inquiries and resolutions
• Work across teams to resolve issues satisfactorily and may provide one-on-one training for customers

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Proven customer support or client service experience
• Familiarity with CRM systems and practices
• Ability to multitask, prioritize, and manage time effectively
• Technical support experience is an advantage (if applicable)