Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist (Remote).

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat, resolving requests promptly
• Analyze and resolve technical issues, escalating only when necessary
• Educate customers on best practices and features, documenting interactions thoroughly

Required Qualifications:

• 3-5+ years of customer service experience, preferably in SaaS or technical support
• Strong technical aptitude and analytical problem-solving abilities
• Ability to work independently and manage time effectively in a dynamic environment
• Experience with help desk software and customer support tools
• Must be able to work 10am-6pm EST