Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I - Payment Solutions.

Key Responsibilities

• Manage customer and partner requests, providing timely support via phone and email
• Deliver product training to enhance customer knowledge of payment solutions
• Act as the main point of contact for escalations and maintain alignment with internal and external partners

Required Qualifications

• Bachelor's Degree or relevant work experience
• 1+ years of remote/hybrid work experience in a customer-facing role
• Experience in Compliance, Payments, Risk, Fraud, or Fintech
• Technical Customer Support experience in a queue-based environment
• Knowledge of Property Management and/or Accounting/bookkeeping is a plus