Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist responsible for providing excellent customer service to patients and clients in the healthcare sector.

Key Responsibilities

• Answer incoming calls and faxes, taking orders for medical equipment and supplies
• Maintain communication with patients and referral sources, addressing questions and concerns
• Verify medical necessity and insurance eligibility, processing orders accurately in the system

Required Qualifications, Training, and Education

• Experience with a medical supply company
• Knowledge of medical terminology and diagnosis
• Previous experience in a management or supervisory role is preferred
• Proficiency in Microsoft Office applications
• Bilingual in Spanish is preferred