Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist responsible for providing excellent customer service in a healthcare setting.

Key Responsibilities

• Answer incoming calls and faxes, taking orders for medical equipment and supplies
• Maintain communication with patients and referral sources, addressing questions and issues
• Verify medical necessity and insurance coverage, ensuring accurate order processing

Required Qualifications, Training, and Education

• Experience with a medical supply company
• Knowledge of medical terminology and diagnoses
• Previous management or supervisory experience preferred
• Proficiency in Microsoft Office applications
• Bilingual in Spanish preferred