Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist responsible for providing excellent customer service to patients and clients.

Key Responsibilities

• Answer incoming calls and process orders for medical equipment and supplies
• Maintain communication with patients and referral sources, addressing questions and concerns
• Verify medical necessity and insurance coverage, ensuring accurate data entry and order processing

Required Qualifications

• Experience with a medical supply company
• Knowledge of medical terminology and diagnosis
• Previous management or supervisory experience preferred
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Bilingual in Spanish preferred