Customer Care Specialist

Job Summary

A company is looking for a Customer Care Expert (m/w/x).

Key Responsibilities

• Provide support to patients via app chat, email, and phone to ensure a positive user experience
• Assist with content and technical inquiries related to digital therapy programs
• Act as a liaison between patients and the team, contributing valuable feedback for product development

Required Qualifications

• Experience in customer care or a similar role
• Strong affinity for digital products and comfort with new tools
• Fluent in German and proficient in English
• Empathetic and patient approach to communication
• Willingness to work occasionally on weekends for active users